Refund policy

At One Origin Pets, we want you to feel confident in every purchase.

If you change your mind, you may request a return in accordance with applicable consumer law. To be eligible for a return, items should be unused, unopened, in their original packaging, and in the same condition in which they were received.

For health, hygiene and safety reasons, opened food, supplements, treats, grooming products or other consumable items cannot normally be returned unless they are faulty, damaged or incorrectly supplied.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible at [customer service email] with your order number and, where possible, photographs of the issue.

Once an approved return has been received and inspected, any eligible refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Before returning an item, please contact us at [customer service email] for return instructions. Do not send products back without prior confirmation.

Nothing in this policy limits any statutory rights you may have under applicable consumer protection law.