Shipping policy

At One Origin Pets, we carefully prepare every order so your pet's essentials reach you safely.

Where We Ship

We currently ship to selected European markets. Available shipping destinations will be shown during checkout.

Order Processing

Orders are prepared and dispatched as quickly as possible. Estimated processing and delivery times may vary depending on the destination, product availability, weekends, public holidays and courier conditions.

You will receive an order confirmation after placing your order and, where available, shipping or tracking information once your order has been dispatched.

Shipping Costs

Shipping charges are calculated and displayed at checkout before payment is completed.

Any available free-shipping promotion or threshold will also be shown on the website or during checkout.

Delivery Times

Delivery times shown on our website or at checkout are estimates rather than guaranteed delivery dates.

Occasionally, delays may occur due to circumstances outside our control, including courier delays, severe weather, public holidays or other transportation disruptions.

Address Information

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your delivery information, contact us at [customer service email] as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Damaged or Missing Orders

If your parcel arrives damaged, contains incorrect products or appears to be missing items, please contact us as soon as possible with your order number and relevant photographs where available.

If tracking shows your order as delivered but you have not received it, please first check with household members, neighbours or the delivery carrier before contacting us.