Terms of service

Welcome to One Origin Pets. By accessing our website or purchasing from us, you agree to these Terms of Service.

Online Store

You may use our website only for lawful purposes. You must not use the site in any way that could damage, disable or interfere with the website, our services or other customers.

Products

We aim to present product descriptions, images, ingredients, sizes, prices and other information as accurately as possible. Product appearance and packaging may occasionally vary.

Always follow the instructions, feeding guidance, warnings and other information provided with the individual product.

Information on our website is provided for general informational purposes and is not intended to replace professional veterinary advice. If you have concerns regarding your pet's health, diet or wellbeing, please consult a qualified veterinary professional.

Orders

Submitting an order does not automatically mean that it has been accepted. We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of stock errors, pricing errors, suspected fraud or inability to fulfil the order.

If we cancel an order after payment has been taken, the relevant amount will be refunded.

Pricing & Payment

Prices displayed on our website are shown in the applicable currency and may include or exclude taxes depending on the destination and applicable legal requirements.

Payment must be successfully authorised before an order can be processed.

Shipping

Shipping availability, charges and estimated delivery times are displayed during checkout where applicable. Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control.

Please ensure that your delivery information is accurate before completing your order.

Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection law.

Intellectual Property

All website content, including branding, logos, graphics, photography, product descriptions and design elements, belongs to One Origin Pets or its licensors unless otherwise stated.

Content may not be copied, reproduced or commercially used without prior permission.

Third-Party Services

Our website may contain links to or integrations with third-party services. We are not responsible for the content, availability or practices of third-party websites.